FAQ (Frequently Asked Questions)
Q: Is the App Free?
A: The App is free to download and we will not charge you to use the app. However, a data connection is required; please check with your mobile service provider to see if your service plan includes data, what your rates are, and for any other applicable service provider fees.
Q: Will the App Work with my Phone?
A: Due to market demand, the App is currently only available for devices running Android and iOS (iPad, iPhone). If you own one of these devices, check the suggested minimum requirements above. If your phone features another operating system, like Blackberry or Windows, your web browser may be capable of loading the traditional Online Banking. Visit our website on your device and log into Online Banking. PLEASE NOTE that mobile device web browsers may not be fully capable as would a desktop computer browser, and as such, there are no guarantees and some features may not be available nor work correctly.
Q: The App Doesn't Work Correctly
A: Check that your device meets the recommended minimum requirements above. Restart your device. Fully un-install the App and Re-install. If you continue to have issues, please Contact Us.
Q: My Phone was Stolen; What do I do?
A: The App is not paired to a specific mobile device and cannot be used without a valid username and password. However, it would be a good idea to change your Online Banking password.
Q: I have a new Phone; do I need to do make any changes?
A: Simply re-download and install the App!