Quick Command Reference

Italics Represents Customer-Assigned Account Nickname

Enroll a Mobile Device in Text Banking

1. Log into Online Banking
2. Select "Mobile" under Preferences:
   
3. Click the "Text Banking" Button/Tab
4. Configure Text Banking:
   1. Select "Enable and authorize text banking on the below mobile device (message and data rates may apply)"
   2. Enter your Mobile Device Number
   3. Check the Box to "Agree to Terms" after reading Terms
   

Set-up Text Banker Account Access

1. Log into Online Banking
2. Select "Account" under Preferences:
   
3. Click the "Text Accounts" Button/Tab
4. Configure Account Access:
   1. Check the 'enable' box for each account you wish to access via Text Banker
   2. Enter arbitrary order (see example)
   3. Create a 2 to 4-Character Display Name (Nickname) for each account. For EXAMPLE:
        "SAV" for a single Savings Account;
        "CK" for a single Checking Account;
        "H1" for the smaller of two house loans;
        "H2" for the larger of two house loans, etc.
   

FAQ (Frequently Asked Questions)

Q: Is Text Banker Free?

A: You will not be charged by Luana Savings Bank, so long as you do not use the system excessively. Maximum usage limits and charges, if set, will be published in our Fee Schedule. Check with your mobile service provider to see if your service plan includes Text Messaging, what your rates are, and for any other applicable service provider fees.

Q: My Phone was Stolen; What do I do?

A: Log into Online Banking, select "Mobile" from the "Preferences" menu. Click the "Text Banking" button/tab, and select "Opt out and disable text banking".

Q: I have a new Phone; do I need to do make any changes?

A: As long as your phone number did not change, you do not need to make any changes. If your phone number changed, log into Online Banking, select "Mobile" from the "Preferences" menu; click the "Text Banking" button/tab, and enter your new phone number.