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Text Banker

Interact with your accounts via Text Messages (SMS) 24/7! Text a command to us at: BANKME ("226563")

Getting Started with Text Banker:

  1. Sign-up for Online Banking
  2. Enroll a Mobile Device in Text Banking
  3. Set-up Text Banker Account Access
  4. Start using Text Banker with the commands below!
  5. Read FAQ for more Information

Quick Command Reference

Italics Represents Customer-Assigned Account Nickname

COMMAND Description Example
BAL Receive ALL balances BAL
HIST acctNickname Account history HIST sav
XFER [acctNickname_From] [acctNickname_To] [amountInCents] Internal account transfer to transfer $100.00:
  XFER sav now 10000
HELP Bank contact information HELP
STOP Disable text banking on this device.
To re-enroll, log in to Online Banking.
STOP
LIST Show available commands LIST

Enroll a Mobile Device in Text Banking

Your mobile device must be registered before it can use the commands for Text Banking.
  1. Log into Online Banking
  2. Select "Mobile" under Preferences:
  3. Click the "Text Banking" Button/Tab
  4. Configure Text Banking:
    1. Select "Enable and authorize text banking on the below mobile device (message and data rates may apply)"
    2. Enter your Mobile Device Number
    3. Check the Box to "Agree to Terms" after reading Terms

Set-up Text Banker Account Access

  1. Log into Online Banking
  2. Select "Account" under Preferences:
  3. Click the "Text Accounts" Button/Tab
  4. Configure Account Access:
    1. Check the 'enable' box for each account you wish to access via Text Banker
    2. Enter arbitrary order (see example)
    3. Create a 2 to 4-Character Display Name (Nickname) for each account. For EXAMPLE:
        "SAV" for a single Savings Account;
        "CK" for a single Checking Account;
        "H1" for the smaller of two house loans;
        "H2" for the larger of two house loans, etc.

FAQ (Frequently Asked Questions)

Q: Is Text Banker Free?

A: You will not be charged by Luana Savings Bank, so long as you do not use the system excessively. Maximum usage limits and charges, if set, will be published in our Fee Schedule. Check with your mobile service provider to see if your service plan includes Text Messaging, what your rates are, and for any other applicable service provider fees.

Q: My Phone was Stolen; What do I do?

A: Log into Online Banking, select "Mobile" from the "Preferences" menu. Click the "Text Banking" button/tab, and select "Opt out and disable text banking".

Q: I have a new Phone; do I need to do make any changes?

A: As long as your phone number did not change, you do not need to make any changes. If your phone number changed, log into Online Banking, select "Mobile" from the "Preferences" menu; click the "Text Banking" button/tab, and enter your new phone number.

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