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Please select the location closest to you; we'll customize our site for you!
Northeast Iowa
Central Iowa
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PHONE SCAM: Please be aware of a financial scam currently targeting 563-380-XXXX phone numbers. The recipient is notified of a "lockout" and asked to enter their financial information over the phone. NEVER give your financial information to an automated system via e-mail or phone.
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Touch-Tone Banker
Dial-up your account and access bank information 24/7!
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Call: (800) 483-7053
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Enrollment
NOTE: You must be enrolled in Online Banking before you can use Touch-Tone Banker.
The first time you dial into Touch-Tone Banker, you'll be asked to provide the last 4 digits of your Social Security number to verify your identity and then create a unique, private "passcode". On successive calls, you'll use the "passcode" to verify your identity.
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What can I do with Touch-Tone Banker?
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What I cannot do with Touch-Tone Banker:
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- Account Balance Inquiry
- Transfer among your Luana Savings Bank accounts
- Inquire on last 6 withdrawals
- Inquire on last 6 deposits
- Inquire on ATM Transactions
- Inquire about specific transactions by Check Number, Date, or Amount
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- Inquire on Interest Rates and Amounts
- Loan Payoff Information
- Last Loan Payment Info
- Next Loan Payment Info
- Maturity Date Inquiry
- Receive location and ATM contact information
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- Transfer money outside of Luana Savings Bank
- Initiate Stop-Pays on Checks
- Re-order Checks
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- Access Bill Pay
- Transfer to a live representative
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FAQ (Frequently Asked Questions)
Q: Is Touch-Tone Banker Free?
A: Yes! Luana Savings Bank does not charge a fee to use Touch-Tone Banker. Check with your voice service provider to ensure your plan provides enough minutes, what your rates are, and for any other applicable service provider fees.
Q: My Phone was Stolen; What do I do?
A: Touch-Tone Banker is not paired with your phone and does not need to be deactivated. However, if you're enrolled in Text Banker: Log into Online Banking, select "Mobile" from the "Preferences" menu. Click the "Text Banking" button/tab, and select "Opt out and disable text banking".
Q: I have a new Phone; do I need to do make any changes?
A: No; you may call the Touch-Tone Banker phone number from any phone, anywhere within the United States of America, Toll-Free.
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"Local People, Local Decisions, Local Investments"
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