System Status

Online Banking
Back online! Log in through our website and follow prompts for temporary password.
Mobile App
Please log in through our website first before using the app, then download our new app!
Intuit Integration
Quicken and QuickBooks can now be linked back with Online Banking; please see 'Quick Actions' below for more information
Online Statements
History prior to Nov 2021 will be unavailable until January 2022

Critical Notices (Restore All)

Hide Notice/Mark as Completed  Online Transaction History/Image Availability
Starting November 4th, check/deposit images and transactions older than 30 days may be unavailable for viewing online until January 2022. Please download and securely store your previous statements for this purpose. Luana Savings Bank will still have access to your statements if needed; however, fees may apply.
Hide Notice/Mark as Completed  Online Statement Availability
Statements generated prior to December 2021 will NOT be available online after November 4th until January 2022. Please securely store a digital copy of all statements before November 4th for your reference. After January 2022, all statements will once again be available within online banking. Luana Savings Bank will still have access to your statements if needed; however, fees may apply.
Hide Notice/Mark as Completed  eStatements
You'll need to re-enroll in eStatements after Monday, November 8th, even if you were currently enrolled.
Hide Notice/Mark as Completed  Irregular Statement Date
Due to the type of upgrade being performed, we will be required to cut all statements for all accounts on November 4th. If your regular statement date does not land on the 3rd (first Thursday of the month), you will receive two statements during that cycle, for a total of 13 statements in 2021. Please keep this in mind when collecting items for CPAs, Tax Consultants, etc.
Hide Notice/Mark as Completed  Statement Changes
Luana Savings Bank will no longer be printing and mailing statements from Luana, IA. Statements/notices will have a new look and feel, and may take up to 3 business day longer to arrive than in the past, depending on your proximity to Luana, IA.
Hide Notice/Mark as Completed  Telebanking
Touch-tone Banker has been discontinued. You may still call us during business hours, but we strongly encourage all customers to enroll in electronic banking (mobile or traditional web browser).

Quick Actions

Enroll in eStatements
You'll need to re-enroll in electronic statements ("eStatements") after Monday, November 8th. This is completed within Online Banking. If you do not have an account, please enroll.
Download New Mobile Banking App
Our new mobile banking app will be available Monday, November 8th. Please uninstall the old app, and download the new app.
Resynchronize Quicken/QuickBooks
Please select your product:
QuickBooks Desktop
QuickBooks Online
Quicken

Frequently Asked Questions

Why is Luana Savings Bank upgrading?
Luana Savings Bank is upgrading various systems so that we can offer our customers the most modern products and features, in addition to the best security. The upgrade will also ensure we can continue offering the best service and rates around. Although this will cause brief periods where funds or other systems are not immediately available around November 4th through the 8th, we feel the functionality and features you will gain from this process will more than make up for the temporary inconvenience.
What/which new features will become available?
We will be introducing a revolutionary, real-time mobile app and online banking experience. Balances will be available in a flash! Providing your mobile device has acceptable internet connectivity, you'll even be able to comfortably check your balance seconds before check-out at a store! All statements - including loan - and even some notices will now be available electronically. We will also began offering Personal Financial Management and optionally aggregation of some accounts you may have at other financial institutions. We're also focused on providing the best online support possible: you'll have many new ways to easily get in touch with us with your questions or concerns!
How will in-branch banking change?
You'll be pleased to know we will now be able to offer real-time, printed balances/transaction details! In the future, we also plan to "step out" from behind our desks/counters more frequently in an attempt to more easily converse with our customers - both inside and outside of the bank!
Why are online statements/account history/images affected?
We will be moving from one online statement vendor to another; there is a period of time in which statements are transferred between vendors, and until this conversion is complete, some statements/transactional history/images will not be available online. Rest assured - the Bank does have copies of your statements/transactions that can be made available during this period, however fees may apply. Please download and securely store your statements in the meantime.
Do I need to re-enroll in Online Banking?
No! Luckily, we were able to move existing usernames and some settings from the old system to the new. You will need to set a new password, however. You'll also be required to complete set-up of multi-factor authentication; this helps us protect your account from fraudsters. (Previous communications may have specified that re-enrollment was necessary, this is a new development)
Why do I need to re-enroll in eStatements?
We are changing the way in which electronic statements/notices are sent. Federal regulation requires us to verify that you are able to view electronic documents that are sent to you, and since the way in which these documents are being delivered is significantly different than the old system, we must re-verify through a re-enrollment process. Fees may apply for customers that fail to re-enroll.
Why are statements/notices no longer being mailed from Luana, IA?
Unfortunately, it's hard for us to remain competitive while processing paper items in Luana. We strongly encourage all of our customers to enroll in electronic delivery of statements and notices. By outsourcing paper processing, we can also take advantage of bulk mail rates, which means more savings passed onto our customers in the form of lower fees and better rates! Depending on your zip code, some customers may receive some paper items at the same speed or faster, but a majority of us may experience an additional delay of approximately 3 business days.
Why will I receive an extra statement, dated November 4th?
The best, safest way for us to transition from one statement vendor to another is to generate statements one last time using the current vendor before moving to the new. This ensures there won't be any transactions that straddle the upgrade which could potentially be lost or duplicated. Unfortunately, this means you may receive 13 statements in 2021. Interest will also post on November 3rd which may be irregular.
Will Intuit applications (Quicken/QuickBooks) be affected?
If you currently have your online banking account directly connected to an Intuit application such as Quicken or QuickBooks, you may need to re-link those accounts. Please see directions above under the 'Quick Actions' heading. Don't forget to use your new username and password if they've changed!