All locations will be closed Tuesday, December 24 at noon and all day Wednesday, December 25 in observance of Christmas. Happy holidays!
ATM or Debit Card Issues
If you've discovered your ATM or Debit Card was lost, stolen, or disabled...don't panic...we're able to assist you 24 hours a day, 7 days a week - even when our physical locations are closed.
My Card is Disabled or Rejected
Please Contact Us immediately to resolve the issue. If our offices are currently closed, please Contact Shazam [Falcon Department] at 1-855-219-5399.
My Card has been Lost or Stolen
If your card is lost - especially if stolen - it's important to disable the card immediately and begin the process of obtaining a new card.
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Please Contact Us immediately to discuss your options and disable your card. If our offices are currently closed, please Contact Shazam at 1-800-383-8000 to disable your card only.
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Please Contact Us again at your earliest convenience to discuss options and protection concerning the lost or stolen card.
- We'll issue you a new ATM/Debit Card as soon as possible.