Important Notice
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Important Notice
iOS and Android Users: Check your App Store for our FREE Mobile Banking App!
All Customers: Luana has 2 discounted Adventureland Tickets available. Please call 563-539-2110.

ATM or Debit Card Issues

If you've discovered your ATM or Debit Card was lost, stolen, or disabled...don't panic...we're able to assist you 24 hours a day, 7 days a week - even when our physical locations are closed.

My Card is Disabled or Rejected-

  1. Please Contact Us immediately to resolve the issue. If our offices are currently closed, please Contact Shazam [Falcon Department] at 1-866-508-2693.

My Card has been Lost or Stolen-

If your card is lost - especially if stolen - it's important to disable the card immediately and begin the process of obtaining a new card.
  1. Please Contact Us immediately to discuss your options and disable your card. If our offices are currently closed, please Contact Shazam at
    1-800-383-8000 to disable your card only.

  2. Please Contact Us again at your earliest convenience to discuss options and protection concerning the lost or stolen card.

  3. We'll issue you a new ATM/Debit Card as soon as possible.

"Local People, Local Decisions, Local Investments"
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Member FDIC   Equal Housing Lender
"Local People, Local Decisions, Local Investments"
Member FDIC Equal Housing Lender
Sitemap  ·   Privacy Notice  ·   New Customers  ·   Careers
Created & Maintained by: © Luana Savings Bank 2012-2015