ATM or Debit Card Issues

If you've discovered your ATM or Debit Card was lost, stolen, or disabled...don't panic...we're able to assist you 24 hours a day, 7 days a week - even when our physical locations are closed.

My Card is Disabled or Rejected-

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  1. Please Contact Us immediately to resolve the issue. If our offices are currently closed, please Contact Shazam [Falcon Department] at 1-855-219-5399.

My Card has been Lost or Stolen-

If your card is lost - especially if stolen - it's important to disable the card immediately and begin the process of obtaining a new card.
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  1. Please Contact Us immediately to discuss your options and disable your card. If our offices are currently closed, please Contact Shazam at
    1-800-383-8000 to disable your card only.

  2. Please Contact Us again at your earliest convenience to discuss options and protection concerning the lost or stolen card.

  3. We'll issue you a new ATM/Debit Card as soon as possible.