*If your device does not meet the minimum requirements, the app may fail to install, or some features may not be available nor work as designed.
Q: Is the App Free?
A: The App is free to download and we will not charge you to use the app. However, a data connection is required; please check with your mobile service provider to see if your service plan includes data, what your rates are, and for any other applicable service provider fees.
Q: Will the App Work with my Phone?
A: Due to market demand, the App is currently only available for devices running Android and iOS (iPad, iPhone). If you use one of these devices, check the suggested minimum requirements above. If your phone features a currently supported operating system like Blackberry, Windows, or Kindle Fire, your web browser should be capable of loading Online Banking. Visit our website on your device (hold your device in landscape mode) then log into Online Banking. PLEASE NOTE that mobile device web browsers may not be fully capable as would a desktop computer browser, and as such, there are no guarantees and some features may not be available nor work correctly.
Q: The App Doesn't Work Correctly
A: Check that your device meets the recommended minimum requirements above. Restart your device. Fully un-install the App and Re-install. Note that we do not support devices that have been altered outside of the service providers recommendations, such as in "Jail Breaking".
Q: My Phone was Stolen; What do I do?
A: The App is not paired to a specific mobile device and cannot be used without a valid username and password. However, it would be a good idea to change your Online Banking password.
Q: I have a new Phone; do I need to do make any changes?
A: Simply re-download and install the App! You'll be prompted for a Secure Access Code on first use.
Q: Can I manage my debit card?
A: Debit cards can be managed through the Shazam Brella app.