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Mobile Banking App

Manage your accounts 24/7 with our App!

Getting Started with the Mobile Banking App

  1. Sign-up for Online Banking
  2. Download and Install the App
  3. Using the App
  4. Read FAQ for more Information

Download and Install the App

Search for our free "Luana Bank" app in the Google Play or Apple App Stores.
Suggested Minimum Requirements*:
  • AndroidOS 4.1+ or iOS (iPhone, iPad) 6+
  • Data connectivity (like WiFi) or mobile service plan is required
  • Display Resolution: 1024 x 768
  • Locations Services - GPS enabled/native mapping applications for Branch location information

*If your device does not meet the minimum requirements, the app may fail to install, or some features may not be available or work as designed.

Using the App

Log into the App Accounts & Balances Transfers Logging Out
Locate and open the Luana Bank App. Log in with your Online Banking username and password. The initial screen/dashboard lists your accounts/balances. Select an account for more details. Swipe left or right and select Transfer. Enter From, To, Amount, and Date of Transaction. Exiting the app will log you out.
Additional Functions Swipe left to right to access the Dashboard, Messages, Transactions, Bill Pay (if enrolled), Branch Information, Settings, and Log Off button. Exit and Menu Buttons Some pages you won't be able to swipe left or right, like transfers and transactions. Select the "Exit" or "Menu" button in the top left to return.

FAQ (Frequently Asked Questions)

Q: Is the App Free?

A: The App is free to download and we will not charge you to use the app. However, a data connection is required; please check with your mobile service provider to see if your service plan includes data, what your rates are, and for any other applicable service provider fees.

Q: Will the App Work with my Phone?

A: Due to market demand, the App is currently only available for devices running Android and iOS (iPad, iPhone). If you own one of these devices, check the suggested minimum requirements above. If your phone features another operating system, like Blackberry or Windows, your web browser may be capable of loading the traditional Online Banking. Visit our website on your device and log into Online Banking. PLEASE NOTE that mobile device web browsers may not be fully capable as would a desktop computer browser, and as such, there are no guarantees and some features may not be available nor work correctly.

Q: The App Doesn't Work Correctly

A: Check that your device meets the recommended minimum requirements above. Restart your device. Fully un-install the App and Re-install. If you continue to have issues, please Contact Us.

Q: My Phone was Stolen; What do I do?

A: The App is not paired to a specific mobile device and cannot be used without a valid username and password. However, it would be a good idea to change your Online Banking password.

Q: I have a new Phone; do I need to do make any changes?

A: Simply re-download and install the App!

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