Important Notice
OnlineBanking    Enroll · Help
If this is your FIRST TIME seeing this message, please click
I am a First Time User on the following page.   (More)
If you had previously set-up recurring transactions in Online Banking (outside of Bill Pay), please Contact Us to ensure they are configured in the New Online Banking system.
NEW FEATURE: Transfer funds to another account holder at Luana Savings Bank!   Click Here To Learn More
Please select the location closest to you; we'll customize our site for you!
Contact Us  ·   Lost, Stolen, Disabled Card?  ·   ATM Locator  ·   Order Checks  ·   Espaņol  ·   My Branch: Not Set
PHONE SCAM: Please be aware of a financial scam currently targeting 563-380-XXXX phone numbers. The recipient is notified of a "lockout" and asked to enter their financial information over the phone. NEVER give your financial information to an automated system via e-mail or phone.
   Online Banking  ·  Locations  ·  Employees  ·  News  ·  Bank Calendar  ·  Contact Us  ·  Notices  ·  Text Banker  ·  Touch-Tone Banker  ·  Mobile App

Online Banking

Manage your accounts 24/7 in the comfort of your own home or on the road!

Getting Started with Online Banking

  1. Enroll in Online Banking
  2. Online Banking Comparison
  3. Read FAQ for more Information
Click an icon below for more information:

Enroll in Online Banking

  1. Click "Enroll" underneath the OnlineBanking Username/Password Inputs at the top of any page.
  2. Follow the directions to complete your enrollment.
  3. For your security, you will not be able to log into Online Banking until we've reviewed your request and enabled your account. Please allow at least one business day.
Existing Online Banking Customers: The new online banking system requires you to select "First Use" the first time you log into it, then follow the directions to activate. Once activated, you will again have immediate access to Online Banking.

Online Banking Comparison

- Know the right tool for the job!
Mobile Benefits Call Direct Touch-Tone Banker Mobile App Text Banker Online (Website)
Doesn't Require Data Plan/
Connection nor Smart Phone
Available 24/7
Feature Comparison Call Direct Touch-Tone Banker Mobile App Text Banker Online (Website)
Check Balances
Limited Account Inquiry
Full Account Inquiry
Transfer to/from your Internal Accounts
Transfer to/from External Accounts
Send pre-configured Bill Pay Payment
Fully Utilize Bill Pay
Send/Receive Secure Messages
Commercial Features
Reorder Checks

Usage Guide

FAQ (Frequently Asked Questions)

Q: Is Online Banking Free?

A: Yes; Online Banking is FREE! Feel free to log in as many times as you want, any time during the day, weekends, and holidays! Note that an Internet connection is required; check with your Internet service provider for applicable fees.

Q: How do I enroll in Online Banking?

A: Please click the "Enroll" link found at the top of every page. We believe your security is most important; after you complete the enrollment form, we'll contact you to verify your details before fully activating your account. This may take at least one business day.

Q: I've entered my password incorrectly too many times and now I am locked out.

A: Please contact the location nearest to you for assistance.

Q: I've forgotten my Online Banking password; How do I reset it?

A: FROM A REGISTERED COMPUTER (one which you've logged into after entering a received Secure Access Code), Enter your username and click "Log In". On the following page, check the "Forgot Password" box below the "Password" field. You may also contact the location nearest to you for assistance.

Q: What is a Secure Access Code, and why must I keep receiving a new one?

A: One method in which we can verify your identity is to send a 6-digit, "Secure Access Code" to a registered form of communication (phone number, etc.) you have on file with us. We require you to prove your identity in this manner the first time you use our New Online Banking system. We also use this feature to verify your identity when you log in from an unknown computer. If you continually log in from the same computer and same web browser but receive a message to authenticate with a Secure Access Code, there may be an issue related to 'Cookies'. Learn more about cookies

Q: Why must I Always obtain a Secure Code to Log In?

A: Online Banking, along with many websites on the Internet, requires "cookies" to operate most effectively. Learn more about cookies

Q: When will more of the advanced features become available?

A: Our first priority is to help every customer with a smooth transition into this New Online Banking System. We will begin to roll out new, additional features starting in February 2014. Advanced features will be available in March 2014. We will closely monitor our Customer's needs and the Financial Industry to release even more features in the future.

Q: How do I enroll in Bill Pay?

A: To enroll in Bill Pay, you must have an Online Banking account. If you don't have an online banking account, please Enroll. Once logged into Online Banking, follow the links to enroll for Bill Pay. Learn about Bill Pay and fees.

Q: I can't log into Online Banking

A: Check to make sure you are able to load other websites on the Internet in a timely manner, that they look correctly when loaded, and that the problem is not localized to your network. Also, ensure that cookies are enabled. Learn more about cookies. If you continue to experience issues, try downloading and installing another web browser, or accessing your Online Banking from another computer.

Q: Do you offer Mobile Banking?

A: Yes! If you use an Apple iOS device, such as an iPhone or iPad, or if you use an Android device, such as a Smartphone or Tablet, you can download the "Luana Savings Bank" app from your respective 'App Store'. If you use a Blackberry, Windows Phone, or other device capable of browsing the web, you may, depending on the capability of your device, be able to access Online Banking by browsing to our website and logging in like normal. If you do not use a 'Smartphone', or you do not subscribe to a 'Data Plan', you can still bank with us on the road, 24/7, using Text Banker, or Touch-tone Banker.

As always, we have staff available to assist you during business hours. To expedite requests, or in areas where you may not have reliable data coverage, don't hesitate to Contact Us!

     "Local People, Local Decisions, Local Investments" Sitemap  ·   Privacy Notice  ·   New Customers
Member FDIC Equal Housing Lender
Created and Maintained by:   © Luana Savings Bank 2012-2014