FAQ (Frequently Asked Questions)
Q: Is Online Banking Free?
A: Yes; Online Banking is FREE! Feel free to log in as many times as you want, any time during the day, weekends, and holidays! Note that an Internet connection is required; check with your Internet service provider for applicable fees.
Q: How do I enroll in Online Banking?
A: Please click the "Enroll" link found at the top of every page. We believe your security is most important; after you complete the enrollment form, we'll contact you to verify your details before fully activating your account. This may take at least one business day.
Q: I've entered my password incorrectly too many times and now I am locked out.
A: Please contact the location nearest to you for assistance.
Q: I've forgotten my Online Banking password; How do I reset it?
A: FROM A REGISTERED COMPUTER (one which you've logged into after entering a received Secure Access Code), Enter your username and click "Log In". On the following page, check the "Forgot Password" box below the "Password" field. You may also contact the location nearest to you for assistance.
Q: What is a Secure Access Code, and why must I keep receiving a new one?
A: One method in which we can verify your identity is to send a 6-digit, "Secure Access Code" to a registered form of communication (phone number, etc.) you have on file with us. We require you to prove your identity in this manner the first time you use our New Online Banking system. We also use this feature to verify your identity when you log in from an unknown computer. If you continually log in from the same computer and same web browser but receive a message to authenticate with a Secure Access Code, there may be an issue related to 'Cookies'. Learn more about cookies
Q: Why must I Always obtain a Secure Code to Log In?
A: Online Banking, along with many websites on the Internet, requires "cookies" to operate most effectively. Learn more about cookies
Q: When will more of the advanced features become available?
A: Our first priority is to help every customer with a smooth transition into this New Online Banking System. We will begin to roll out new, additional features starting in February 2014. Advanced features will be available in March 2014. We will closely monitor our Customer's needs and the Financial Industry to release even more features in the future.
Q: How do I enroll in Bill Pay?
A: To enroll in Bill Pay, you must have an Online Banking account. If you don't have an online banking account, please Enroll. Once logged into Online Banking, follow the links to enroll for Bill Pay. Learn about Bill Pay and fees.
Q: I can't log into Online Banking
A: Check to make sure you are able to load other websites on the Internet in a timely manner, that they look correctly when loaded, and that the problem is not localized to your network. Also, ensure that cookies are enabled. Learn more about cookies. If you continue to experience issues, try downloading and installing another web browser, or accessing your Online Banking from another computer.
Q: Do you offer Mobile Banking?
A: Yes! If you use an Apple iOS device, such as an iPhone or iPad, or if you use an Android device, such as a Smartphone or Tablet, you can download the "Luana Savings Bank" app from your respective 'App Store'. If you use a Blackberry, Windows Phone, or other device capable of browsing the web, you may, depending on the capability of your device, be able to access Online Banking by browsing to our website and logging in like normal. If you do not use a 'Smartphone', or you do not subscribe to a 'Data Plan', you can still bank with us on the road, 24/7, using Text Banker, or Touch-tone Banker.
As always, we have staff available to assist you during business hours. To expedite requests, or in areas where you may not have reliable data coverage, don't hesitate to Contact Us!